Privacy policy

Last updated: November 3, 2026

This policy explains what personal information PetCast collects, why we collect it, who we share it with, how long we keep it, and how you can see, change or delete it. It covers the PetCast app on iPhone and Android, our website and store at petcast.store, and any help we give you by email.

1. Who we are

PetCast is run by Torio Studio Pty Ltd (ABN 76 703 033 041), trading as PetCast Studio, a company registered in Australia. In this policy, "PetCast", "we", "us" and "our" mean Torio Studio Pty Ltd. We decide how your personal information is used, so we are responsible for it.

Torio Studio Pty Ltd (ABN 76 703 033 041), trading as PetCast Studio, Level 25, Palace Tower, 108 St Georges Terrace, Perth WA 6000, Australia. Phone: +61 421 061 725. Email: pcsupport@petcast.store

2. The short version

• To use the app, you need an account: an email address and a password. You can add details about your pets.
• Interactive play uses your phone's camera, live and on your phone, to follow movement. Nothing from it is recorded, saved, or sent to us or anyone else.
• Light Studio only takes a photo or video when you tap, or opens the ones you pick, and they stay on your phone. PetCast never uses your microphone.
• We don't sell your personal information or share it for advertising. The app has no ads and no advertising trackers.
• Apple, Google and Shopify take your payments. We never see your full card details.
• You can delete your account at any time in the app (You tab > Delete account) or at petcast.store/pages/delete-account.

3. What we collect and why

3.1 Your PetCast account

• Email address and password. We use these to create your account, sign you in, keep your pets and Pro access together on any phone you use, and send account emails such as confirming your email address or resetting your password. Your password is stored as a one-way hash, so no one at PetCast can read it.
• Sign in with Apple or Google. If you choose one of these instead of a password, Apple or Google tells us your email address (Apple lets you hide it behind a private relay address) and, if you allow it, your name. We use them in the same way. We never see your Apple or Google password.
• Sign-in records. When you sign in, our account provider records the time, your IP address and your device or browser type. We use these to keep accounts secure and to fix problems.

3.2 Your pets

• Pet details: each pet's name, whether it's a cat or a dog, its coat, and its birthday if you add one. We use these to set up the app for each pet and to show their name and look in the app.
• Play stats: for each Interactive play game, the day, how many catches your pet made, how long it lasted, the pace reached and the creatures used. Your pet's best score and play streak are worked out from these. They're saved with your account so they show up on any phone you sign in on.

Information about pets usually isn't "personal information" under privacy law, but because it's linked to your account, we protect it the same way.

3.3 Your camera and photos

PetCast uses your camera only after you give permission, and only in the places below. Nothing from the camera or your photos is sent to us or anyone else.

Interactive play

• The camera picture is read live, on your phone, only to spot movement, so the game knows where your pet is and can count catches. It is never recorded or saved.
• During setup, the app takes one photo of your wall to line up the corners of the projection. That photo is used for that step only. It isn't kept, and it never leaves your phone.
• Your rooms are saved on your phone as a few position points (where the corners and room marks are), not as pictures.

Light Studio

• Room photo: with the phone on its stand, the app takes one photo of your room so you can draw shapes over it. It's saved on your phone. Finding shapes in the photo is also done on your phone.
• Camera: takes a photo or a silent video only when you tap the button, and saves it on your phone.
• Your photos and files: Light Studio can open your photo library or files so you can pick a photo, video or image to project. Only the ones you pick are copied into the app, and they stay on your phone.

Everywhere

• The camera only runs while one of these screens is open.
• PetCast never uses your microphone and doesn't ask for permission to. Light Studio's videos are silent.
• You can turn camera or photo access off at any time in your phone's settings. Everything else keeps working.

Play videos and Chill time don't use the camera.

3.4 Things saved only on your phone

Your Interactive play settings, your rooms, your Light Studio projects, your room photo, the photos, videos and sketches you add to Light Studio, the PetCast videos you download, and your signed-in session are saved on your phone. We don't receive them. They're removed when you delete them in the app or delete the app.

3.5 Watching videos

Play and Chill time videos and Light Studio visuals stream from Cloudflare. To deliver a video, Cloudflare receives your IP address and basic technical details of the request, such as the file requested and your device type. We don't keep a history of which videos you watch.

3.6 Pro purchases

• In-app purchases. When you buy Pro in the app, Apple (App Store) or Google (Google Play) takes the payment. They send us what we need to unlock Pro: the plan you bought, purchase and renewal dates, whether you're on a free trial, your store country, the price and transaction IDs. We don't see your card details or your Apple or Google account details.
• RevenueCat. We use RevenueCat to check purchases and manage Pro access. RevenueCat receives a random app user ID that links your purchases to your PetCast account (not your email address), your purchase history from Apple or Google, your device type and operating system, the app version and your IP address.
• Pro with a projector. When a projector order ships, we save its Pro in our app database (Supabase): the order number, the buyer's email address, the email address the Pro goes to (the same one, or the gift recipient's), whether it's a gift, the shipping date, and the Pro's status and dates. When you sign in with that email and it's confirmed, we link the Pro to your account and tell RevenueCat to switch it on, using your random app user ID.

3.7 Notifications

If you turn on notifications, your phone gives us a notification token: a random ID that lets us send notifications to that phone. We keep it with your account and use it only for the kinds of notification the app lists when it asks: new creatures, a new Chill episode or Play world, and a reminder before free Pro time ends. You can turn notifications off at any time in your phone's settings.

3.8 Orders from petcast.store

Our store runs on Shopify. When you order, we collect your name, email address, phone number (if you give it), shipping and billing addresses, what you bought, and the payment and delivery status. Card details are handled by Shopify's checkout and the payment provider you choose; we never see your full card number.

We use this to process and deliver your order, send order and shipping updates, handle returns, refunds and warranty claims, prevent fraud, and keep tax and accounting records. We pass your name, address, phone number and order details to our fulfillment partner and delivery companies so they can get your order to you.

If you tick "This is a gift" in your cart, we also collect the recipient's email address. It's saved with the order in Shopify and in our app database. We use it only to give them the PetCast Pro that comes with the order, to send them one email about it, and to sort out problems with it, never for news and offers. Please only enter the email address of the person you're giving the projector to. If you're a gift recipient, this policy applies to you too, and you can ask us to delete your email address (section 10), except where we need to keep it with the order records (section 8).

3.9 Visiting petcast.store

Shopify uses cookies and similar technologies to run the store (for example, to keep your cart and secure the checkout) and to give us store analytics: pages visited, how you found the store, device and browser type, and approximate location worked out from your IP address. We look at these as summary reports to improve the store.

We don't use advertising pixels or trackers (such as Meta or TikTok pixels) on petcast.store. You can block or delete cookies in your browser settings, but the cart and checkout need some cookies to work. Where the law requires it, we ask before setting cookies that aren't essential.

3.10 Emails

• Service emails: account emails, order and shipping updates, and important notices about PetCast or our policies. These are part of providing PetCast, so you can't opt out of them while you have an account or an open order.
• News and offers: only if you sign up, for example at checkout or in the store's sign-up box. Every email has an unsubscribe link. Our email tools may record whether an email was opened or a link was clicked, so we can see what's useful.

3.11 Support

When you contact us, we keep your messages, your email address and anything you send us, such as an order number or photos of a faulty product, so we can help you.

3.12 Crash reports

If the app crashes or hits an error, it sends a crash report to our crash reporting service: your device model, operating system and app version, the time, and technical details of the error. Crash reports don't include your email address, password, pet details or anything from your camera.

4. What we don't collect

• Your location (GPS)
• Your contacts
• Your photo library. Light Studio only opens the photos and videos you pick, and they stay on your phone (section 3.3).
• Audio from your microphone
• Your advertising ID. We don't track you across other companies' apps or websites.
• Health information

Before we start collecting anything new, we'll update this policy and the privacy details on our App Store and Google Play pages.

5. How we use your information

• To provide PetCast: your account, pets, video streaming, Interactive play, Pro, and notifications if you turn them on.
• To process, deliver and support your orders, including returns, refunds and warranty claims.
• To talk to you: service emails, replies to support requests, and news and offers if you've signed up.
• To keep PetCast secure and prevent fraud and misuse, such as misuse of accounts.
• To fix bugs and improve the app and store.
• To meet our legal obligations, such as keeping tax records, and to enforce our Terms of Service.

We don't make automated decisions about you that have legal or similarly significant effects, and we don't use your personal information to train AI models.

6. Who we share it with

We share personal information only with the service providers below, and only what each one needs to do its job for us.

Provider	What they do for PetCast	What they receive	Where it's stored
Supabase	App accounts, pet data and Pro that comes with a projector	Email address, password hash, pet details, play stats, sign-in records, notification token, projector Pro records (order number, buyer's and gift recipient's email, status, dates)	United States
Cloudflare	Streams our videos and Light Studio visuals	IP address, request details	United States, delivered through Cloudflare's worldwide network
RevenueCat	Manages Pro purchases and Pro that comes with a projector	App user ID, purchase history, device details, IP address	United States
Apple and Google	App downloads, in-app payments and Sign in with Apple or Google if you use it	Your purchase and sign-in, which they handle under their own privacy policies	Under their own policies
Push notification service	Sends notifications to your phone	Notification token, the notification	Where they operate
Shopify	Online store, checkout, store analytics, store emails	Customer and order details, store browsing data	Canada, United States and other countries
Payment providers at checkout	Card and other payments	Payment details	Under their own policies
Our fulfillment partner and delivery companies	Pack and deliver orders	Name, address, phone number, order details	Where they operate
Our email provider	Our support inbox	Your messages	Where they operate
Our account email service	Sends account emails	Your email address	Where they operate
Resend	Sends the email that tells a gift recipient about their Pro	The recipient's email address and the email	Where they operate
Our crash reporting service	Crash reports	Crash details	Where they operate

Our service providers may only use your information to provide their service to us. We choose providers whose protection of personal information is at least equal to the protection in this policy, and their contracts with us (their data processing terms) require it. Apple, Google, Shopify and payment providers also handle some information under their own privacy policies, such as your Apple ID or your card payment.

We may also share personal information:

• with our professional advisers, such as our accountant, lawyer or insurer, who must keep it confidential;
• when the law requires it, or to protect the rights, safety or property of our customers, ourselves or others; and
• if PetCast or Torio Studio is sold or merged, with the new owner, who must keep protecting your information in line with this policy. We'll tell you before that happens.

We don't sell your personal information, and we don't share it for cross-context behavioral advertising (ads targeted at you based on what you do on other businesses' sites and apps). We haven't done either in the past 12 months.

7. Where your information goes

Torio Studio is based in Australia. Your app account data is stored by Supabase in the United States, and most of our other providers store data in the United States. Some providers also process data in other countries, including Canada (Shopify) and the countries where our fulfillment partner operates. We access information from Australia to run PetCast.

When personal information goes to another country, we take reasonable steps to make sure it's protected to a standard at least equal to the Australian Privacy Principles. For people in the EU or UK, we rely on approved safeguards such as the European Commission's standard contractual clauses, which are part of our providers' data processing terms.

8. How long we keep it

Information	How long we keep it
Account details, pets and play stats	Until you delete your account. Deleted from our live systems within 7 days of you confirming a request (straight away when you delete in the app), and from backups within 30 days after that
Sign-in and server logs	Up to 90 days
Pro purchase records at RevenueCat	Until you delete your account, then deleted within 30 days. Apple and Google keep their own records of your purchases
Notification token	Until you turn notifications off, sign out or delete your account
Orders, refunds and warranty claims	5 years after the order (Australian tax record-keeping rules), or longer while a warranty claim or legal dispute is open
Projector Pro records (order number, buyer's and recipient's email, status, dates)	Up to 5 years after the order, with the order records. If you delete your account, the link to your account is removed
Store customer account with no orders	Until you ask us to delete it
News and offers email list	Until you unsubscribe. We then keep your email address on a "do not email" list so you don't get marketing from us again
Support messages	3 years after our last message, or with the order records if they're about an order
Crash reports	90 days
Store analytics	We see summary reports; Shopify keeps the underlying data under its own retention rules
Settings, rooms, Light Studio projects, room photo, the photos, videos and sketches you add to Light Studio, and downloaded PetCast videos, on your phone	Until you delete them or the app (your phone may also clear downloaded videos when it runs low on space)
Interactive play's camera picture and setup photo	Never kept

9. Deleting your account

You can delete your PetCast account and its data at any time:

• In the app: You tab > Delete account.
• On the web: petcast.store/pages/delete-account. Enter your account email and we'll send a link to confirm it's you.
• By email: write to pcsupport@petcast.store with the email address on your account. We'll send a link to that address to confirm it's you (this also works if you signed in with Apple and hid your email).

What happens next:

• Your account, pets and play stats are deleted as set out in section 8.
• We ask RevenueCat to delete the purchase records linked to your account.
• Deleting your account does not cancel a subscription. Apple or Google will keep charging you until you cancel in your App Store or Google Play settings. Please cancel there first.
• Purchases made through Apple or Google stay with your Apple or Google account, so you can use Restore Purchases if you create a new PetCast account later.
• Pro that came with a projector, including Lifetime Pro, ends with the account it was added to and can't be added to a new account later. If you'd like it moved to another account instead, email us before you delete.
• We keep store order records for 5 years because tax law requires it. Deleting your app account doesn't delete your store order history; if you'd like your store customer details deleted too, ask us and we'll delete everything we're not required to keep.
• Things saved only on your phone are removed when you delete the app.

10. Your rights and choices

Wherever you live, you can:

• ask for a copy of the personal information we hold about you;
• correct it (you can edit your pets in the app, or ask us);
• delete it (see section 9);
• get a copy in a common format you can take elsewhere;
• withdraw consent: turn off camera, photo or notification access in your phone's settings, unsubscribe from news and offers, or change cookie choices; and
• object to how we use it.

To make a request, email pcsupport@petcast.store. We'll confirm the request comes from you, usually by replying to the email address on your account or order. Someone you authorize can make a request for you with your signed permission. We'll reply within 30 days; if we need longer, we'll tell you why. Making a request is free, and we won't treat you differently for using your rights.

If we decline your request, we'll explain why. You can appeal by replying with "Appeal" in the subject line, and we'll answer within 45 days. If you're in the US and still aren't satisfied, you can contact your state attorney general.

11. Children

PetCast is made for adults. You must be 18 or older to create an account or buy from us. PetCast isn't directed at children under 13, and we don't knowingly collect personal information from children under 13 (or under 16 in the EU and UK). If you believe a child has given us personal information, email us and we'll delete it.

Children are welcome to watch their pet play with an adult, using the adult's account. The camera in Interactive play doesn't record anyone.

12. Extra details for where you live

United States, including California

These details are for residents of US states with privacy laws, such as California, Colorado, Connecticut and Virginia. We give the rights in section 10 to everyone, whether or not a state law requires it.

In the past 12 months, we have collected these categories of personal information:

• Identifiers: name, email address, postal address, IP address, app user ID, notification token.
• Customer records: name, address, phone number.
• Commercial information: orders, Pro purchases and subscription status.
• Internet or other electronic network activity: store browsing data, sign-in and request records, crash reports.
• Sensitive personal information: your account login (email address and password), used only to sign you in. We don't use it to infer anything about you.

We don't collect biometric information, precise geolocation, or recordings from your camera or microphone.

Sources: you, your device, Apple, Google and Shopify, and, for a gift recipient, the person who gave the projector. Purposes: section 5. Who we disclose it to: the service providers in section 6, for the business purposes described there. How long we keep it: section 8. We don't sell or share personal information, including that of anyone under 16.

Do Not Track. There's no agreed standard for browsers' Do Not Track signals, so the store doesn't respond to them. We don't track you across other companies' sites either way.

California "Shine the Light". We don't share personal information with other companies for their own direct marketing.

Australia

We follow the Australian Privacy Principles. If you have a complaint about how we've handled your personal information, email us first and we'll reply within 30 days. If you're not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

You can ask us general questions without giving your name, but we need your details to run an account, an order or a warranty claim.

European Union and United Kingdom

We use your personal information on these legal grounds:

• Contract: to run your account, Pro access and orders.
• Legitimate interests: to keep PetCast secure, prevent fraud, fix bugs from crash reports, improve the app and store, and keep a "do not email" list. You can object to these at any time.
• Legal obligation: to keep tax and accounting records.
• Consent: for news and offers emails, non-essential cookies, camera and photo access, and notifications. You can withdraw consent at any time.

As well as the rights in section 10, you can ask us to restrict how we use your information. You can complain to your local data protection authority; in the UK, that's the Information Commissioner's Office (ico.org.uk). Transfers outside the EU and UK are covered in section 7.

13. Keeping your information safe

• Everything the app and store send travels over encrypted connections (HTTPS).
• Database rules make sure each account can only read its own pets and data.
• Passwords are stored as one-way hashes.
• Only people who need access to our systems have it.

No system is perfectly secure. If a data breach is likely to cause you serious harm, we'll tell you as soon as we can, along with the relevant regulator where the law requires it. Please keep your password private and tell us straight away if you think someone else has used your account.

14. Changes to this policy

If we change this policy, we'll update the date at the top. If a change is significant, such as collecting a new type of information or using it in a new way, we'll tell you by email or in the app before it takes effect. Earlier versions are available on request.

15. Contact us

Torio Studio Pty Ltd (ABN 76 703 033 041), trading as PetCast Studio, Level 25, Palace Tower, 108 St Georges Terrace, Perth WA 6000, Australia. Email: pcsupport@petcast.store