Refund policy

Last updated: November 3, 2026

This policy covers products bought from petcast.store, sold by Torio Studio Pty Ltd (ABN 76 703 033 041), trading as PetCast Studio. It is part of our Terms of Service. Nothing in it limits your rights under consumer law, including the Australian Consumer Law.

Change-of-mind returns

You can return a PetCast Projector within 30 days of delivery if you change your mind.

  • Condition: as new, with all parts and the original packaging.
  • Email us first: write to pcsupport@petcast.store with your order number. We'll reply with the return address.
  • Return postage: you pay to send it back. We suggest a tracked service.
  • Your refund: once we receive and check the return, we refund the product price to your original payment method. Your bank may take a few days to show it.

Faulty or damaged products

If your projector arrives damaged or develops a fault, the change-of-mind rules above don't apply. Instead, our 30-day warranty applies, along with your rights under consumer law (Terms of Service, section 7).

Email pcsupport@petcast.store with your order number, a description of the problem and, if you can, a photo or short video of it. We may ask you to try a few troubleshooting steps or to send the product back. For a valid claim, we'll repair or replace the projector, or refund you if repair or replacement isn't possible, and we pay the reasonable cost of sending it back to us and of sending a repaired or replacement product to you.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to your other rights and remedies under the law in relation to the goods.

PetCast Pro that comes with a projector

When every projector in an order is refunded, for a change of mind or a fault, or the order is cancelled, the PetCast Pro that came with that order is removed from the account it was added to, including a gift recipient's (Terms of Service, section 5.7). A repair or replacement doesn't affect it, and neither does refunding only an add-on, such as a phone stand. PetCast Pro you bought in the app isn't affected either.

PetCast Pro bought in the app

Pro is billed by Apple or Google, so refunds for in-app purchases go to them:

Apple doesn't let us issue App Store refunds ourselves. If you have a problem, contact us anyway and we'll help where we can.

Cancelling stops the next renewal, and Pro stays on until the end of the period you've paid for. Deleting the app or your PetCast account doesn't cancel a subscription. To cancel:

  • iPhone: Settings > tap your name > Subscriptions > PetCast
  • Android: Google Play > your profile > Payments & subscriptions > Subscriptions > PetCast

Contact us

Torio Studio Pty Ltd (ABN 76 703 033 041), trading as PetCast Studio, Level 25, Palace Tower, 108 St Georges Terrace, Perth WA 6000, Australia. Phone: +61 421 061 725. Email: pcsupport@petcast.store